We accept most major credit cards, Amazon Pay, PayPal, pre-paid gift cards, and Creator Ink gift cards. Unfortunately, we do not accept payment with an American Express credit card.

Yes, applicable sales tax will be charged depending on the state the order is being shipped to.

Cost of merchandise and total order amount will display in USD. All purchases are charged in USD as well. When the charge is listed on your bank statement, the amount shown on the statement will be in your country's currency, not in USD as displayed in our website throughout the check out process.

Shipping and handling charges for your order do not cover duties, VAT, or other customs-related fees.

Depending on the country in your shipping address, import fees may apply. We recommend checking with your country’s relevant government agency to learn more.

Here are a couple of items to check if the payment is not processing:

• The billing address autofills with the shipping address during the check out process. The shipping address can often be different from the billing address associated with the card. Double check the billing address is the correct address.
• Are the card number, cardholder name, expiration date, and CVV number on your card entered correctly?
• Is the default card for your PayPal or Amazon Pay account a currently active credit card? If not, update the default credit card in your account and try the payment again.

If none of these are the case and you are still experiencing an issue with payment, we recommend contacting your bank, PayPal, or Amazon Pay for further information and instruction.  

A refund generally takes about 3 - 5 business days after it is processed to return back to your account depending on your bank's policies. If it takes longer than this, we recommend contacting your bank, PayPal, or Amazon Pay for further information.  

Here are a couple of items to check if the payment is not processing:

• Your pre-loaded gift card or debit card needs to have a Visa, Mastercard, or American Express logo.
• The amount on the pre-loaded gift card or debit card needs to have enough funds to cover the entire cost of the order. We are unable to split the payment between two methods of payment. If the funds on the pre-loaded gift card or debit card do not cover the order, the payment will decline.
• Ensure your card is registered. Registration instructions should have been included with the packaging or on the front/back of the card.
• Some cards require personal information be entered upon activation, including name and address. If your card doesn't require this but still offers the option within it's online portal, we recommend adding this information.
• When checking out on our store, you will reach the "payment method" screen after "shipping method." Make sure that the cardholder information matches the name to which the card is registered.
• Towards the bottom of the payment method screen, you'll see an area to enter your billing address. By default, this is marked as "same as shipping address." Whatever address you use, it must match the address to which the card is registered or the payment will decline, just like a normal credit or debit card.
• Many cards have both a 4-digit and 3-digit code on the back of the card. Make sure you are using the 3-digit code for the CVV.

If you're still having issues, you'll need to contact the company that issued the card for more information.  

On the right side of the check out screen, there is a field labeled "Gift card or discount code". Enter the promo/discount code in this field and click "Apply". The discount will be automatically applied to the order. If you are experiencing an issue with a promo/discount code, contact our Customer Happiness team. 

You will be able to enter the gift card number for your Creator Ink gift card in the cell on the right hand side of the order screen directly under the items in your order titled "Gift card or discount code". After the gift card number is entered, click "Apply". The gift card total will automatically be deducted from the total cost of the order. 

Shop Pay is a service that allows Creator Ink customers the ability to make purchases now and pay in four equal installments every two weeks, without any interest. Approval to use Shop Pay for payment is instant and your order is shipped within our shipping timeframe. The four equal payments will be processed on your debit or credit card (Visa or Mastercard) by Shop Pay every two weeks after the order is placed.

When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% interest, no hidden or late fees, and no impact on your credit score.* In some
instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase. 

Shop Pay is only offered and made available to orders with a US billing address, a US shipping address, and a US credit or debit card. Customers with international billing or shipping addresses will not be able to set up an account with Shop Pay.

For all orders where Shop Pay is used as the method of payment, the order is processed and delivered in accordance with our standard shipping policy

Orders placed using Shop Pay can be edited within 12 hours of the order being placed just like any other Creator Ink order. Within these 12 hours, we are able to change the size of a garment, add or delete items from your order, update the shipping address, and/or make other changes to the items in your order. After this 12 hour period, we are unable to make edits to the order.

Contact our Customer Happiness team as soon as possible with changes to your order to ensure they are made within this time period.

If you have questions about Shop Pay, your use of Shop Pay with a Creator Ink purchase, or questions regarding Shop Pay installments, please contact the Shop Pay Customer Service team.

For questions about installment payments on Shop Pay, visit shop.affirm.com/help

For questions about Shop Pay or the Shop App, visit Shop Pay support

To request an adjusted payment schedule, contact Shop Pay's Customer Service team and they will review your account to determine eligibility. 

For questions about installment payments on Shop Pay, visit shop.affirm.com/help

For questions about Shop Pay or the Shop App, visit Shop Pay support

If you make a purchase using Shop Pay, you will be required to make the first payment to Shop Pay at the time of purchase. The remaining three payments are due to Shop Pay every two weeks in equal installments and will be charged to your selected payment method. You will be notified by Shop Pay via email prior to payments becoming due.